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Client Services & Operations Orientation Course
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CS&O Orientation Course
Section 2 - TeamDynamix Best Practices
Escalation to Desktop Ops
Escalation to Desktop Ops
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https://manhattan.teamdynamix.com/TDClient/KB/ArticleDet?ID=49429
link to open resource.
◄ Escalation to Banner Help Desk
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News forum
Video Greeting from Rich Musal, Director of Client Service and Operations
Video Greeting Follow Up
Knowledge Base
Service Catalog
Operations STARS Career Path
Client Services STARs Career Path
Writing a Knowledge Base Article (KBA)
CS&O STARS Prezi Orientation Link
STARS Policies and Procedures
CS&O Internal Category
Location of Resources at Manhattan College
Procedure for Addressing Walk-In, Phone-In, and Email requests for Assistance
Inventory Procedure
Client Services Nightly Report Template
Ops Mid Day and End of Day Report
STARS TeamDynamix Tutorial: Basic Navigation
TeamDynamix App Draw Guide
TeamDynamix Tutorials
Team Dynamix Ticketing
Creating a Ticket in TeamDynamix
Writing Descriptions in TeamDynamix
STARS TeamDynamix Tutorial: Working Tickets
Canned Responses
Projects and Card Wall in TeamDynamix
KCS Procedure for TeamDynamix
Ticketing Follow Up
Escalation Checklist
Escalation to Banner Help Desk
Escalation to Ops Group
Escalation to Networking
Escalation to Systems
Escalation Follow Up
Cables found on Manhattan College Podiums
A/V Cables 101 & Classroom Support Quizlet
Podium Guide Follow Up
List of Podium Guides Link
Kramer VIA GO Training Documentation
Kramer VIA GO Internal Training Documentation
Kramer Troubleshooting Follow Up
Buttons and Ports Guide
Basic Computer Setup Follow Up
Moodle Troubleshooting Documentation
Moodle Troubleshooting Internal Documentation
Moodle Follow Up
Troubleshooting issues with Crestron Touch Screen Control Units
Wall Socket and Gender Changer Troubleshooting
Internal KB Troubleshooting Category
Dell and Casio Projector Troubleshooting and Guiding Signals
Instructions for Resetting a Jamboard
Common Troubleshooting Issues Follow Up
Workaround Procedure Link
Workaround Doc Link
No Workaround Doc Link
Linksprinter 300 Training Presentation
Linksprinter 300 Follow Up
Using the Inventory Tab in Self-Service to Submit a Room Check
Room Check Checklist Procedure Link
Self Service Room Check Form Link
Internal Padcaster Knowledge Base Category
Padcaster Knowledge Base Category
Escalation to Ops Group ►
CS&O Orientation Course
General
Course Objective
Resources and Links
CS&O STARS Prezi Orientation
Section 1 - Policies & Procedures
Section 2 - TeamDynamix Best Practices
Section 3 - Cables found on Podiums
Section 4 - Podium Guides
Section 4 cont. - Kramer VIA GO Wireless Presentation Device
Section 5 - Basic Computer Setup
Section 6 - Moodle
Section 7 - Common Classroom, Conference & Computer Lab Troubleshooting Issues
Section 8 - Workaround Procedure
Section 9 - Linksprinter
Section 10 - Operations Room Check Checklist
Streaming Options - Padcaster
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